Privacy policy

Information and purposes

Google sign-in identifies your account. Your signed session contains your account identifier, email and Google display name. Veylo stores the profile you submit, your self-declared age, gender and dating preferences, country, interests, optional profile photo, published photos and videos, captions, comments, likes, saved posts, follows, room posts, messages, blocks and reports. These records provide profiles, matching, conversations, publishing, notifications, safety and account support. Your email is not displayed on your public profile. Dating preferences and shared content may reveal sensitive information; review what you enter before saving or publishing.

Who can see your content

Signed-in adult members can see your profile and photo, subject to block and suspension checks. Public photo and video posts can be viewed by eligible signed-in members. Owner-only posts and saved-post lists are restricted to their owner. Comments, likes and gifts associated with an accessible post may identify the sender. Follows support follower counts and following lists. Room posts are shared with eligible signed-in members. Private messages require a mutual like and are available to their participants; authorized moderators may remove reported messages and review reports. Do not publish information you want to keep private.

Live camera, microphone and participation

Device preview stays on your device until you choose Go live or Join stage. Your browser asks for camera and microphone permission. A guest must request access, receive host approval and choose Join stage before their camera or microphone is published. You can mute your microphone, turn off your camera, leave the stage or leave the live. LiveKit processes live media and connection information to deliver the room. Veylo stores live session records, guest requests, chat, taps and gift events. Presence heartbeats support the current viewer count; a departed viewer may remain counted briefly. Veylo does not offer live recording in this version, but viewers may capture media on their own devices.

Providers and device storage

Cloudflare hosts the app, its D1 database and R2 media storage. Google provides sign-in, LiveKit delivers live media, and Stripe handles hosted checkout and creator identity and bank verification. These providers may process information outside your province or Canada under their own service arrangements; Veylo does not promise Canada-only storage. Infrastructure providers may process technical information such as IP addresses and service logs. Google Cloud Translation is used for fixed interface labels, never automatically for private messages or profile content.

A secure session cookie supports sign-in; temporary cookies support authentication. Language preferences are saved locally on your device. In-app publication alerts use your saved read state. Alerts are checked while the app is open; this version does not provide background push notifications. Try gifts keeps practice points in temporary interface memory and does not add them to the payment ledger.

Payments and creator records

Payment mode is displayed before purchase. Sandbox and live financial records are kept separately. Stripe receives card details on its hosted page; Veylo does not store card numbers or CVCs. Veylo stores Stripe customer, subscription, price, checkout, charge, connected-account and transfer references, point purchases, gift allocations, balances and transaction status to verify purchases, prevent duplicate credit, calculate the 40%/60% share after processing fees, and handle refunds, disputes and reconciliation. Sandbox transactions and earnings have no real cash value. Live purchases use real money. Live creator transfers require manual review. Creator identity and bank details are supplied to Stripe during its onboarding.

Your controls and deletion

Before entering the app, you must create an adult profile. You can edit it, remove your profile photo, delete your own photo/video posts, block or report members, export your account data and delete your profile through My profile. Deleting your profile removes your profile photo, published media, authored room posts, private conversations, follows, saved-post records and publication read state from the active app. Your comments on other posts are blanked and marked deleted. An active subscription must be cancelled before profile deletion. Google and Stripe accounts are separate and are not deleted by Veylo profile deletion.

Financial records and Stripe references remain after profile deletion for reconciliation, refund and dispute handling. Some safety, moderation and free-live eligibility records can also remain. Hosted backups and provider logs follow their separate retention arrangements. This early-access version has no automatic deletion schedule for those retained records; contact support to ask what remains, why it is needed, and whether it can be deleted. Removing information from Veylo cannot remove copies already captured by other people.

Advertising and moderation

Sponsored placements are labelled and can appear between public feed posts. Veylo administrators manage direct sponsored content. External media hosts may receive your IP and device details when an ad image or video loads; advertisers receive information when you follow their links. Optional AdSense ads load only after you allow them on your device. Google may use cookies and process IP, device and advertising data under its own policies. Declining optional network ads does not block the app. Reset your choice under Settings. Required regional consent messages must also be configured with the advertising provider.

Authorized administrators can review recent private messages associated with an account for safety and rule enforcement, delete messages, hide publications, suspend accounts and end live rooms. Message access and moderation actions are recorded in an administrator audit log with actor, action, target and time; message bodies are not copied into that log. Private messages are not end-to-end encrypted. Use reports or contact support to request a review or appeal. Audit records remain for accountability; contact support about retention.

Privacy requests and complaints

For access, correction, export, deletion, withdrawal of consent or a privacy complaint, contact the Veylo operator through supportveylo442@gmail.com, with “Veylo privacy” in the subject. We need to verify that you control the account before releasing or changing personal information. Withdrawing information needed to provide the service may require deleting your profile. Do not send passwords, payment secrets or identity documents in an initial support email.

Age, safety and updates

Veylo is for adults 18 and over. Age is self-declared; identity and age verification are not provided by Veylo. Stripe may verify creator identity for its own service. Report suspected minors, impersonation or unsafe content. Do not share financial information with strangers. Policy changes are dated above; review them before submitting new content or enabling optional features.